Support

SimSupport is focused on maximizing performance and lifetime of the simulators. We guarantee a high availability, but in the off-chance of a malfunction we strive to fix this as fast as possible.

The services offered by SimSupport are meant to support users in technical matters both periodically and incidental. We pride ourselves on a proactive, flexible attitude. Our goal is to build and maintain a long-term relationship with our users. Due to these values we have been able to provide service and maintenance activities on various simulators worldwide for over 10 years.

Lastly, our simulators are designed to be updated regularly with the newest technologies. This ensures a greater efficiency for a longer period of time and counters the systems becoming obsolete.

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Remote support

SimSupport offers technical support through the traditional channels: via phone or via chat. In the future augmented reality solutions  are going to play a bigger role in the way we offer support. Our goal is to assist our users as good and efficient as possible.

Support on site

To ensure that our simulators have the highest availability and longest lifetime as possible SimSupport offers periodic inspections. Users receive an inspection report following each inspection. This way you are always up to date on the status of your system.

In the case of a malfunction we initially will try to fix the issue remotely. If this is not possible, a SimSupport employee will be dispatched right away to fix the issue on site as quickly as possible.